Returns Information
EXTENDED CHRISTMAS RETURNS
Items purchased from 1st October 2023 can be returned up until 15th January 2024.
Customers have 30 days to return for a full refund (as per our regular returns policy).
Items returned after 30 days and up until 15th January 2024 will be credited with a SkateHut Gift Voucher to the original email address.
Returned items must be UNUSED and in pristine condition with no labels/tape on the original packaging to be eligible.
HOW TO RETURN AN ITEM
1. Customer Account Status:
If you have an account click HERE
If you don't have an account, please read all steps below.
After reading the steps below, please contact SkateHut if you checked out as a guest and you do not have an account with us. Please provide your order number. We will then create you an account to allow you to follow the RMA process (steps 2-4). You can contact us via:
Email: sales@skatehut.co.uk
Tel: 0121 501 1111
Live Chat (Button at bottom of the webpage)
2. Find your order and select the item you would like to return and click on return
Once you have filled out the rma please wait a short while for your return to be approved.
Please include any supporting images or text in the chat box.
(you have 30 days only to return an item)
3. Once approved you're ready to pack your item and print a despatch label
While in your account please click on the link below for your chosen courier.
Make sure your item is unused with its original packaging and in a re-saleable condition.
Items returned should have no labels/tape or ink on the product packaging in order to be eligible for a refund
We do offer our own pre-paid return service for £4.99
through either Royal Mail or Yodel Return
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
4. Post your item
Thats it! Returns are usually processed within a few days but can take upto a maximum of 7 working week days.
December, January and February can take up to 14 working week days.
EXISTING RETURN PROGRESS
To check the progress of an existing return please LOG IN to your account.
Go to VIEW ORDER (on the right-hand side of the page), Click RETURN, scroll down to RMA REQUEST CREATION NUMBER eg #00044, Click on RMA NUMBER
OUR POLICY
We offer a 30 day return policy should you wish to return any UNUSED item(s). *
Simply follow the steps above to return your parcel. For any further questions or information please email us at sales@skatehut.co.uk
These details are for UK only. If you are outside the UK please click here.
Processing time for returns once received back at SkateHut is 7 working days. This can be up to 14 working days during the Christmas period.
Refunds will be the value of the item's basket checkout amount.
Customers have 30 days from original purchase date to return items for a full refund (as per our standard returns policy).
REFUND
All SkateHut returns within 30 days will be refunded. We do not offer exchanges. Please note that you are responsible for covering the return cost which will be deducted from the refund if you use our returns label.
Please note that this £4.99 will be deducted from your order refund value.
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
For our full return terms please click here.
RETURNS FORM
You can simply include a note with your Order ID, the item(s) you are returning and any details you may want to make us aware of. Should you prefer to use our pre-made form, you can download it here
No printer? Alternatively, you can write your customer order number and the information about the item(s) on a piece of paper and include it with the parcel as mentioned above.
Please ensure your Order Number is always added as we will need it to locate your details.
PACKAGE
All items being returned must be within 30 days from the date of delivery and be UNUSED and complete, including original packaging.
Please ensure you protect the parcel well for its journey back to us.
Please do not place labels or tape on the actual item, it's box or wrapping.
SEND
Send it in the post.
Please note that delivery costs must be covered by you unless the item is faulty. If there is a fault, please see our FAQ's
Please keep your returns tracking reference safe for future reference. See below for further details on returning your item.
REWARD POINTS?
To use our FREE returns service and receive extra Reward Points for our Economy Delivery Service, please opt for Reward Points instead of a full refund. Once returned, we will credit your SkateHut Account with Reward Points to the value of your returned item AND the cost of our Economy Delivery Charge (£3.95) which you can use towards a future purchase with us.
Simply spend your Reward Points at the checkout to easily purchase your new required item.
If you do not have an account with us, you will be unable to use this service. However, you can quickly create one prior to posting your return back to us. Customer returns without an account will be automatically refunded.
We offer a FREE return service for Reward Points using either Royal Mail or Yodel Return
PLEASE INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN INSIDE YOUR PARCEL SO THAT WE CAN LOCATE YOUR ORDER ONCE IT'S BACK WITH US!
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
REFUND
All SkateHut returns will be refunded. We do not offer exchanges. Please note that you are responsible for covering the return cost which will be deducted from the refund if you use our returns label.
Please return to Skatehut Ltd, Amber Way, B62 8AY
PLEASE INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN INSIDE YOUR PARCEL SO THAT WE CAN LOCATE YOUR ORDER ONCE IT'S BACK WITH US!
We do offer our own pre-paid return service for £2.99
through either Royal Mail or Yodel Return
Please note that this £2.99 will be deducted from your order refund value.
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)